Privacy Policy

Overview

Samriddhi Global Minerals ("we", "us", "our") operates the website samriddhiglobalminerals.com (the "Site"). This Privacy Policy explains what personal information we collect when you visit our Site, how we use it, and the choices available to you.

By accessing or using our Site, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Site.

Information We Collect

We collect information in the following ways:

Information you provide directly:

• Contact Form: When you submit an inquiry, we collect your full name, email address, phone/WhatsApp number, the mineral you are interested in, and your message.
• WhatsApp Chat: If you contact us via WhatsApp, we receive your phone number and chat content through WhatsApp's platform (governed by WhatsApp's own privacy policy).

Information collected automatically:

• Basic server logs including your IP address, browser type, referring URL, and pages visited. This data is used only for security and diagnostic purposes.
• We do not use third-party analytics trackers (such as Google Analytics) at this time.

How We Use Your Information

We use the information we collect exclusively for:

• Responding to your product inquiries and providing quotes.
• Communicating with you about orders, shipments, and business transactions.
• Improving our website content and user experience.
• Complying with legal obligations under applicable Indian laws.
• Sending you relevant business communications if you have opted in (you may opt out at any time).

We do not use your personal data for automated decision-making or profiling.

Sharing Your Data

We do not sell, rent, or trade your personal information to third parties. We may share data only in the following limited circumstances:

• Service Providers: Trusted third parties who assist us in operating our business (e.g., email hosting, logistics partners), bound by confidentiality agreements.
• Legal Requirements: When required to comply with applicable law, a court order, or government authority under Indian law, including the Information Technology Act, 2000.
• Business Transfer: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

Cookies

Our website uses only essential session cookies (for the admin panel login) and does not place tracking or advertising cookies on your device.

You may disable cookies through your browser settings. Disabling cookies will not affect your ability to browse the public website.

Data Storage & Security

Inquiry data submitted through our contact form is stored securely on our web server as JSON files, accessible only to authorised personnel. We take reasonable technical and organisational measures to protect your information from unauthorised access, disclosure, or loss.

Our servers are located in India. By submitting information, you consent to it being processed and stored in India.

We retain contact form data for a maximum of 3 years from the date of submission, after which it is deleted. You may request earlier deletion by contacting us.

Your Rights

Under the Digital Personal Data Protection Act, 2023 (India) and other applicable laws, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct any inaccurate personal data.
• Deletion: Request deletion of your personal data, subject to our legal retention obligations.
• Withdraw Consent: Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us at support@samriddhiglobalminerals.com. We will respond within 30 days.

Children's Privacy

Our website and services are intended for business professionals and are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted data to us, please contact us and we will promptly delete it.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of the Site after changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:

• Company: Samriddhi Global Minerals
• Address: Bistupur, Jamshedpur, Jharkhand – 831001, India
• Email: support@samriddhiglobalminerals.com
• Phone: +91 98765 43210